Blogging about all sorts of things--governance in higher education, in businesses, and in law firms; bankruptcy ethics; popular culture & the law; Enron & other corporate fiascos; professional responsibility generally; movies; ballroom dancing; and anything else that gets my attention.
Wednesday, May 28, 2008
VINDICATED! Dell's marketing, warranties problems show up in court
In today's New York Times about Dell's failure to follow through on its "next-day" warranties: see here. NY Attorney General Andrew Cuomo had accused Dell of "false and deceptive advertising": "For too long at Dell the promise of customer service was a bait and switch that left thousands of people paying for essentially no service at all." I was one of those people. I am still enjoying my Mac, bought with my refund from my Dell computer purchase.
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Customer service
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1 comment:
Hi Nancy. Like you, I've switched from Dell to Mac. And I am quite happy about it. Thanks for giving me the courage to do this!
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