Blogging about all sorts of things--governance in higher education, in businesses, and in law firms; bankruptcy ethics; popular culture & the law; Enron & other corporate fiascos; professional responsibility generally; movies; ballroom dancing; and anything else that gets my attention.
Thursday, December 18, 2014
Bad customer service winner of the week--Ulta.com.
Apparently, Ulta, "we promise to answer your question in 24 hours" does not mean what you think it does. Ten days and waiting, and you already shipped the order for which I had questions without first answering the questions. BAD JOB.
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