Bad customer service winner of the week--Ulta.com.

Apparently, Ulta, "we promise to answer your question in 24 hours" does not mean what you think it does.  Ten days and waiting, and you already shipped the order for which I had questions without first answering the questions.  BAD JOB.

Our amicus brief in ASARCO was filed yesterday.

And it's here (and here). 

Why doesn't Fitbit trust its customers?

I have a Fitbit Charge.  I have that, instead of the Jawbone, because my Jawbone broke repeatedly and had to have a soft restart about once every two weeks.  Now I have the Charge, which would be better, if it held a charge longer than 2-3 days.  It's supposed to hold a charge for 7-10 days.  Either Fitbit's engineers don't have the same understanding of "7-10 days" that I do, or mine's not working.

What I did like about Jawbone was, each time I needed a replacement, the company trusted me enough to send me out a new one before asking me to send back the old one.  Fitbit refuses to do that, even though the issue of the charge failure is well-known.

Bad customer service, Fitbit.  BAD.