Blogging about all sorts of things--governance in higher education, in businesses, and in law firms; bankruptcy ethics; popular culture & the law; Enron & other corporate fiascos; professional responsibility generally; movies; ballroom dancing; and anything else that gets my attention.
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3 comments:
Nancy... I agree with you. I travel on business for last 10 years and you could easily complaint for bad experiences. But some hotel staff deserve appreciation for exceptional service.
I had a great stay at Orlando Airport Marriott reception with two individuals. I did write to customer relations and appreciated their efforts. Its a nice way that the parent company appreciates the effort than the local hotel manager.
Customer service is going to be the biggest thing happening to the business world and is defined entirely by customers.
I travel on business for last 10 years and you could easily complaint for bad experiences. But some hotel staff deserve appreciation for exceptional service.
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