I have a Fitbit Charge. I have that, instead of the Jawbone, because my Jawbone broke repeatedly and had to have a soft restart about once every two weeks. Now I have the Charge, which would be better, if it held a charge longer than 2-3 days. It's supposed to hold a charge for 7-10 days. Either Fitbit's engineers don't have the same understanding of "7-10 days" that I do, or mine's not working.
What I did like about Jawbone was, each time I needed a replacement, the company trusted me enough to send me out a new one before asking me to send back the old one. Fitbit refuses to do that, even though the issue of the charge failure is well-known.
Bad customer service, Fitbit. BAD.
No comments:
Post a Comment