- The "plug-and-play" new wireless router didn't plug. Or play. At least not until I bounced my complaint up to a manager. That took 40 minutes.
- The Cox salesperson who sold me the router said, "You can talk with Netgear and rename your router and change the password." Netgear, on the other hand, said that I should talk with Cox. Cox said that I should talk with Netgear. Maybe the two of them have some sort of bet going as to which one can drive me crazy first. Hint: It's a tie.
- We're switching to Contour on Wednesday. We were planning to watch the old DVR'ed shows before Wednesday, when suddenly the DVR said that we didn't have a DVR plan. (Oh, and we don't have any cable channels, either, right now.) We've rebooted, to no avail. Ah, but I've been listening to beautiful classical music for, oh, 16:35 so far.
Saturday, May 03, 2014
Cox Cable Customer Service--sigh....
So far today, I've spent almost two hours on the phone, on the web, and in live chat with Cox. Things that went wrong today: