Nope. The email from the customer service department reiterated that I had a $4.52 balance. I responded that I had checked my account online, and that I had a zero balance.
You know what happens next, right? Several emails and phone calls later, I've figured out that:
- SiriusXM's snail mail and email customer service folks never speak to the online or phone folks.
- "Use this reference number when talking with the email customer service people--that will help" comments from other SiriusXM customer service reps don't actually help.
- SiriusXM appears to want to cancel the account associated with my current car, rather than pay attention to the fact that I closed my old account several years ago, when I sold my old car.
- SiriusXM's email that it had, for the purposes of making a long-time customer happy, had credited my account for the $4.52. This notice was followed an hour later by an automated phone call saying that I had a balance due on my account.
- This morning, I received a phone call from SiriusXM's customer service folks (some sort of ombudsman escalation) that gave me a phone number to call. Well, it gave me nine out of the ten digits to call. I suppose that I could try ten different last-digit numbers, but I don't want to spend any more time dealing with this issue today, other than recording this whole experience in today's blog (and then tweeting about it).