- The room smelled like skunk when we checked in. To housekeeping's credit, when we asked, the folks there got rid of the skunk smell. Then the room smelled strongly of cleaner.
- It took more than a normal amount of time to reach anyone by phone: room service, front desk, operator. It shouldn't take three minutes to reach the operator or the front desk, especially during normal hours.
- The front desk got some basic information wrong about what was open at which times.
- When we checked out and said that we'd written to Customer Service because of some serious problems, the check-out person responded with "OK." Not "I'm so sorry to hear that." Not "Tell me what happened." Just "OK."
Um, Disney? So far, we're not impressed with your response.
I'll keep everyone posted.
UPDATE: 2/8/13--a very nice person from Disney Guest Relations called me, listened to my complaints, and was very, very helpful. She restored my faith in Disney. Although we still won't go back to the Grand Californian, we'll be happy to go back to the Disneyland Hotel.