Sunday, July 01, 2012

Very bad customer service.

Why I will never order from Premier Audio Video again:

What I received: 

Premier Audio Video - Amazon Marketplace
2:14 PM (16 hours ago)

to me
Order [snip]:
1 of Western Digital WD Elements 1 TB USB 2.0 Desktop External Hard Drive WDBAAU0010HBK-NESN [ASIN: B002QEBMB4]

------------- Begin message -------------

Please box it back up the same way you received and send to:

Returns Dept
ATTN: RMA 27152667
9997 Rose Hills Rd.
Whittier, CA 90601-1701

Does need to be returned complete in original box with all accessories, paperwork and packaging.
There is a 15% restocking fee charged on non-defective returns. Refunds issued on return. Thank you.

What I replied:

Thank you.  Please be advised that I will post my interactions with you--including the discussion of a 15% restocking fee for a product that does not work with the current Mac operating system--every possible place that I can post it, including but not limited to your seller review on Amazon, my blog, Twitter, and Facebook.

UPDATE:  The explanation that Premier Audio Video gave me when I sent my reply?  "We didn't say that it WOULD work w/Lion."  Sigh....


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Beau Vent said...

I just had a horrible experience with this company. Didn't get the item I wanted and then was overcharged for the item I did get. When I tried to get some help from them the guy basically said you bought and hung up on me!