Saturday, December 04, 2010

Customer service warning for ballroom dancers: AVOID ""

I ordered three pairs of shoes in mid-November.  On 11/18, the company informed me that one of the three pairs was out of stock, and that my refund would be "coming."  It's 12/4.  No refund yet.

One pair of shoes didn't fit.  It took six emails -- SIX -- to find out that returns went to the shoe manufacturer, not to Dancers' Choice.

The email response is spotty, painfully slow, and woefully incomplete.

No matter the temptation, stay away from this company.  It's got some of the worst customer service I've seen in a long time.

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