Wednesday, May 28, 2008

VINDICATED! Dell's marketing, warranties problems show up in court

In today's New York Times about Dell's failure to follow through on its "next-day" warranties:  see here.  NY Attorney General Andrew Cuomo had accused Dell of "false and deceptive advertising":  "For too long at Dell the promise of customer service was a bait and switch that left thousands of people paying for essentially no service at all."  I was one of those people.  I am still enjoying my Mac, bought with my refund from my Dell computer purchase.

1 comment:

Jim Chen said...

Hi Nancy. Like you, I've switched from Dell to Mac. And I am quite happy about it. Thanks for giving me the courage to do this!