Wednesday, May 28, 2008
VINDICATED! Dell's marketing, warranties problems show up in court
In today's New York Times about Dell's failure to follow through on its "next-day" warranties: see here. NY Attorney General Andrew Cuomo had accused Dell of "false and deceptive advertising": "For too long at Dell the promise of customer service was a bait and switch that left thousands of people paying for essentially no service at all." I was one of those people. I am still enjoying my Mac, bought with my refund from my Dell computer purchase.