Thursday, December 18, 2014

Bad customer service winner of the week--Ulta.com.

Apparently, Ulta, "we promise to answer your question in 24 hours" does not mean what you think it does.  Ten days and waiting, and you already shipped the order for which I had questions without first answering the questions.  BAD JOB.

Thursday, December 04, 2014

Why doesn't Fitbit trust its customers?

I have a Fitbit Charge.  I have that, instead of the Jawbone, because my Jawbone broke repeatedly and had to have a soft restart about once every two weeks.  Now I have the Charge, which would be better, if it held a charge longer than 2-3 days.  It's supposed to hold a charge for 7-10 days.  Either Fitbit's engineers don't have the same understanding of "7-10 days" that I do, or mine's not working.

What I did like about Jawbone was, each time I needed a replacement, the company trusted me enough to send me out a new one before asking me to send back the old one.  Fitbit refuses to do that, even though the issue of the charge failure is well-known.

Bad customer service, Fitbit.  BAD.

Wednesday, November 19, 2014

Dear Tim Cook: Steve Jobs wouldn't have bollixed up the Genius Bar this way.

So now, apparently, I can't just make a Genius Bar appointment.  I have to go through too many hoops, including having to override the Support Page itself and, well, lying to Apple to get to a human.

NOTE TO APPLE:   Moving things around because a techie thinks that a change might be cool is not a good justification for change.

Wednesday, November 05, 2014

Steven Davidoff Solomon's interesting take on why law schools won't close.

Here.  I especially liked his point about why incentives favor bailing out law schools rather than closing them:
[A] closed law school is worth little, or most likely nothing, to creditors. The value is only in the revenue stream it produces and perhaps its building. (You could say the books also, but these are increasingly fewer.) And these days, that revenue stream is down 20 to 40 percent, meaning that if law schools were for-profit businesses, most would be failures.
A troubled law school is like Dracula: hard to kill. Creditors will not do so because even keeping a struggling school alive means there is some possibility of repayment.
On the other hand, those closed law school buildings might be valuable to universities, as they can be repurposed for other uses, freeing up different space on campus for things like expanded research space.  So law schools that aren't free-standing should still be nervous if they're underperforming. Now is not the time for complacency.