Nancy Rapoport's Blogspot

Blogging about all sorts of things--governance in higher education, in businesses, and in law firms; bankruptcy ethics; popular culture & the law; Enron & other corporate fiascos; professional responsibility generally; movies; ballroom dancing; and anything else that gets my attention.

Monday, January 31, 2011

Samsung--SERIOUSLY?

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 I'm thinking that perhaps Samsung doesn't QUITE understand why I don't feel so welcomed.
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A happy customer service story.

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I bought the Samsung-From-Hell printer from an Amazon "storefront" company, " FastFriendlyService.com ." The service at...
Sunday, January 30, 2011

And a lovely op-ed from Danny Tarkanian.

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See here .  And this suggestion dovetails nicely with the Van Niel mortgage proposal .

A story that will break your heart.

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See here .

One of the reasons that I love Scott Adams's work.

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See here .

Four takes on the financial crisis, and why I agree with Joe Nocera and Frank Partnoy.

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Here are three different takes:  one in the WSJ from Bill Thomas, Keith Hennessey, and Douglas Holtz-Eakin ( here ), one in the WSJ from H...

Dear Samsung: So far, you owe me $1200, and the computer person isn't even here yet.

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I bought a Samsung CLP-310w this week because my last attempt at a wireless printer resulted in paper jams whenever more than 2 sheets were...
Friday, January 28, 2011

My life this week.

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See here and here .  And, mind you, I like my dentist a lot.  He and his staff are all wonderful:  friendly, talented, and professional.  ...

A tale of two customer service approaches, part 2.

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So I'm picking up friends at the airport, and I must have written the time of arrival down incorrectly.  The airline had a flight comin...

A tale of two customer service approaches, part 1.

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So earlier this week, I needed two large FedEx boxes to ship some dresses to a reseller ( Artrhythms.com ).  I went to FedEx store #A --no ...
Saturday, January 22, 2011

More insight into the mortgage mess, and a story about a lawyer who helped pro bono.

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See Joe Nocera's column today ( here ).  And I love his turn of phrase:  the "Heisenberg Journalism Principle" strikes just t...
Friday, January 21, 2011

Another voice talking about the Las Vegas mortgage mess.

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At breakfast this morning, I read Scott Dickensheets's column ( here ), and I really liked his take on the moral issues inherent in con...

Jon Macey had a great op-ed in the Wall Street Journal yesterday.

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See here .  I've been a Jon Macey fan for years, so when he writes about the SEC's bloopers, I read what he has to say.
Tuesday, January 18, 2011

David Skeel is right--Congress should give states the ability to file for bankruptcy.

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See David's editorial here .  I just ordered his latest book ( here ); should be good reading.
Monday, January 17, 2011

Bravo to John Jay Douglass!

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My former colleague, John Jay Douglass ( here ), passed along the news that he's retiring from law teaching.  I have mixed feelings--hap...

A salute to Deana, the Yosemite Ranger.

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Jeff and I went to Yosemite recently, and we went up to Badger Pass to go cross-country skiing.  On the first day that we were up at Badge...

On today's holiday, an inspirational story about a lawyer who worked with Dr. King.

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Thanks to NPR for the story ( here ).
Sunday, January 16, 2011

A shout-out thank you to Joseph McDaniel!

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Thanks for saying such nice things about me ( here ) on your blog ( here )!  And Jeff (my hubby) and I are doing a second book in the Surviv...
Friday, January 14, 2011

A reminder about the requirement that fees must be reasonable before a bankruptcy court will authorize their payment.

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Blaire Cahn has done a lovely write-up at Weil's Bankruptcy Blog ( here ) of the Ninth Circuit's recent opinion in Montana Depart...
Wednesday, January 12, 2011

Best speech using behavioral economics that you've never heard.

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My buddy Steve Sather , the author of A Texas Bankruptcy Lawyer's Blog , sent me this link to a speech at the Ass'n of American Law ...
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